candle care

candle care

Candles are notorious for providing comfort & enhancing our special moments, but they can prove dangerous if not properly taken care of. To prolong your candles life & ensure a clean, even burn - read the tips below.

BEFORE BURNING

  • First Use - be sure to burn your candle for at least 2 hours or until the entire surface has turned to liquid wax

  • Prior to lighting, always trim the wick to at least ¼ inch

  • Try to burn candles within sight, in well ventilated areas, & away from any flammables

WHILE BURNING

  • Never leave a burning candle unattended or lit for more than 4 hours

  • Do not move a burning candle

  • Do not burn a candle to the very bottom as it can overheat the container

  • Burn for 2-3 hours each burn to prevent tunneling

How to clean your vessel

 FAQs

tunneling candle

  • After your order has been placed, you can expect it to ship within 7-14 business days. Once it has shipped, you will receive a confirmation and tracking number via email.

    If you’re a Canadian customer, USPS does not provide tracking for packages after they leave the US. So we are unable to give you any additional info.

    Reminder - USPS delays are out of our control and we apologize in advance for any inconveniences. 2AM Creators are not responsible for any additional duties, taxes, or custom clearance fees for orders shipped outside the continental U.S.

  • At this time, we cannot accept returns, however, we do our absolute best to ensure your 2AM unboxing experience is nothing short of exciting. Sometimes accidents that are out of our control can occur and your candles may arrive damaged. If this happens, email us at 2amcreators@gmail.com with pictures of the damaged product(s) within 2 days of delivery and we will do our best to work with you :)

    We want to provide you with the best experience possible, so we take customer satisfaction very seriously.

  • We offer FREE SHIPPING on domestic orders over $100 within the continental US (Excludes: Hawaii, Alaska, Puerto Rico, Guam, and Virgin Islands). At check out, use code SHIP100 at checkout and your package will ship through USPS or FedEx.

    *Not valid on previous purchases or with any other promotion/discount.

  • When first lighting your candle, be sure to allow the candle to burn long enough so the wax pools meet the edges. Another way is the foil method — wrap a piece of tin foil around the container from the bottom, leaving an opening at the top, then burn with caution until the wax levels out.

  • Scoop out any big remaining pieces of wax and then soak your containers in hot or boiling water. Use soap and water to wash the remaining soy wax off and use the containers as you wish! You may need to scrape off the wick sticker.

  • Paraffin is a petroleum waste product that has to be deodorized and chemically bleached to be made into wax. When paraffin candles are burned, they release harmful by-products such as carbon dioxide. The petro soot that emanates from paraffin wax candles leaves a blackened hue coating the surrounding environment and can also irritate the lungs. 

    In comparison, soy wax is a natural, renewable resource. It is biodegradable and can be easily cleaned with soap and water. Soy candles do not emit petro soot, and they burn slower and longer than paraffin candles because they have a lower melting point.